Customer notices will be mailed to all residents announcing the program. Access to homes will be necessary to install the new water meter and reading equipment. All water meters are located inside of the home. The installation process takes about 20 minutes to complete during which water service interruption will occur for 5 to ten minutes. If no one is home during the installation process a notice will be left at the property to call and schedule an appointment. Customers are asked to secure loose pets, if access to the property is required to replace the meter and make sure the meter area is clear of stored items.

National Metering Services, Inc. is responsible for the system integration, supply of materials and overall project management.

HD Supply Waterworks is responsible for material supply, system implementation and overall project management.

The water meters and radio equipment being installed are manufactured by the Sensus. For more product information, and specifications, please visit Sensus' webpage located on the links provided.

All National Metering Services, Inc. employees are in uniform and have proper identification. All installers have had background checks completed by the State Police prior to employment.

The new meters offer benefits to both customers and the water utility:

a. No longer generating or receiving estimated bills

b. No longer giving a meter reader access to their home

c. Customer’s being billed and paying for exact water usage.

d. Increasing the efficiency of meter reading

e. Reducing labor costs